Tech Support Call Centers add value to your service offerings

In the business world, `Outsourcing’ is an accepted and integral practice for the smooth functioning of any enterprise. People generally assume that Outsourcing, or more specifically, Business Process Outsourcing, is a new phenomenon and has been present for the last couple of decades only. However, the truth of the matter is that Outsourcing origins can be traced back to the end of the World War II era. Today two important functions are mainly outsourced, that is, inbound calls for the enterprise and Technology support or IT support, as it is more popularly known. In this post let us, deep dive, into the advantages that Outsourced IT support for backend technology functions and Outsourced Call Center Services bring to the table. In today’s world where cost optimization and customer centricity are key themes driving organizations the world over, Tech Support Call Centers and Outsourced Call Center Services providing companies strongly bolster these two pillars.

Tech support or Technical support is a call center account where in a representative gives his service with regard to technicalities and troubleshooting issues that is being raised by a customer. It includes gadgets, computers, etc. and a Technical Support Representative often guides a customer on what to do by providing steps and tutorials via phone calls. Tech Support Call Centers have agents who man their stations in shifts, hence the services are available round the clock. Outsourced IT support is engaged by consumer brands world over to increase customer engagement and achieve quicker grievance redressal. Outsourced Call Center Services provide the necessary connecting layer and increase credibility. There are global Call Center Outsourcing Companies which provide seamless services to get the desired results.

Tech Support agents are the ones who get a call from a customer and helps that customer to troubleshoot technical issues. Say, your internet is not working or you cannot receive calls or make texts, those are the problems that tech support people usually troubleshoot but you can definitely ask them anything you need to do in a phone or pc. Like, how do I change wallpapers on pc? Or how do I take s snapshot on my phone. Anything that involves a pc or phone you can ask a tech support but you can also try to learn those things yourself.

Outsourced technical support call center is a requirement for any company that sells, leases, or maintains equipment or software. However, the resources necessary to operate a full technical support contact center are often costly. The cost of employee salaries and benefits, the facility and utilities needed, and the equipment required can quickly spiral out of control. This is why is outsourced technical support has become so popular.

When your customers face issues with your products or services, how promptly and proactively you provide the resolution shapes your customers’ perceptions about your brand and determines how long term they will be with you. There are expert IT Support outsourcing services provider like LiveSalesman who have experience of nearly two decade to achieve these objectives. They understand the critical nature of technical support and hence their 24×7 Outsourced IT support Solution is aimed at providing immediate help and fast resolution to your customers. Tech Support Call Centers agents patiently listen to the issue and make sure that they fully comprehend the problem before jumping to troubleshooting. They empathize with your agitated customers to calm them down and then work with them to resolve the issue to your customers’ satisfaction. Our Tech smart processes are designed to increase the first-time resolution and reduce customer handling time.

LiveSalesman not only provide Level 1 technical support but are also capable of handling complex tier 2 and tier 3 technical support questions for both consumer and enterprise customers. All tech support specialists have an educational background in engineering and must have prior experience in Tech support. Our Tech support agents are all adept at handling issues that include Product/Service Activations, Installation and co-ordination, Problem Simulation and Diagnostics etc. for both consumer and enterprise customers.

We work with you to ensure that our outsourced technical support team is thoroughly trained in your products or services and are able to provide seamless and uninterrupted support to your customers. In our outsourced Tech Support Solutions, we provide multiple touchpoints over email, phone and live chat 24x7x365 so that we are easily accessible for your customers when they need urgent help. Through our 24×7 Tech support solutions, we help you reduce support costs through efficient resource utilization.

Our focus is to help you build customer loyalty & develop a competitive edge through swift troubleshooting & problem resolution. Timely and appropriate actions taken by us ensure that your customers don’t escalate their issues on social media and the only word spoken about a brand on public platforms is positive.