Tap the Russian Market with a Dedicated Outsourced Russian Call Center

Russia, a former superpower, is considered an ever-increasing economy with business opportunities for potential investors. And when it comes to the Russian language, it is the most popular language in the countries of the erstwhile Soviet Union like Russia, Ukraine, Kyrgyzstan, Kazakhstan, etc. No wonder for businesses and enterprises, it becomes mandatory to have a Russian Call Center with agents that will speak to the Russian customers in their native language. It is crucial to create positive relationship-building between the investors and people for any successful endeavor. Moreover, it becomes paramount to prove your brand's viability and long-term value.  And equally important is to have great customer relationships. 

Russian people display caution while making purchases but, they are also fierce advocates of brand loyalty. This particular trait is necessary to tap into when investing in the region. It implies building trust among the consumers that they keep buying from you for a long time.

Russian customers feel the need to be relaxed and calm when they talk to customer services. They should have confidence in the person speaking at the other end. It implies how important it is to instill faith among the Russian people if you want to invest in the economic powerhouse of the future.

All these consumer behaviors can be tapped with our specialized Russian Call Center at LiveSalesman, that builds trust among your Russian customer base. 

LiveSalesman will help your business reach new heights with  Russian Inbound Call Center Outsourcing Services. 

1. We acknowledge the importance of the dynamics of culture and language for any country. It becomes mandatory to be abreast with these nuances for any business to be a success. With our Russian Call Center Outsourcing Services, we provide training to customer care agents with specialized courses. These training programs help to inculcate the requisite skills to deal with Russian speaking customers. They develop a good understanding of the region and its culture, which eases customer communications. It increases the credibility of your brand among consumers and boosts your sales with each passing day. 

2. Our Inbound Call Center Outsourcing Staff is aware of how important it is to be present all through the day for successful customer relations. We provide 24/7 Bilingual Call Center support in both Russian and English so that your customers always feel understood. Conversations in Russian, as well as English, expands your business to larger populations in the region.

3. With us, you can scale up or down according to your business requirements. It offers the flexibility to start with a small number of agents, and when your business gains traction to expand the Call Center Outsourcing staff to cater to increasing customer care demands. It is also economically favourable, as you have to pay only for the number and time agents are active for your services.

4. Our Call Center Outsourcing agents are experts in managing your customers at several platforms like your company website, app, Live Chat, direct phone calls, email, and Social Media channels of Instagram, Facebook, Twitter, and WhatsApp. Russian consumer demography is increasingly using online platforms. So why not offer your customer care where they are already present. Customers expect assistance before and after the purchases, and it is only possible if you have a dedicated Inbound Call Center Outsourcing Service.

5. Along with the management of customer care, LiveSalesman also provides the requisite metrics and KPIs so that you can monitor the performance of your enterprise, your customer care, and areas you need to lay stress on. The valuable data is crucial for the long-term success of your business and improves customer services and consumer retention rates. It undoubtedly means an increase in your ROIs. With our Russian Call Center, your business will never fall behind. You will experience tremendous growth with our exceptional services.

 

So for your Call Center Outsourcing needs, do not forget to give us a call and know more about the services we provide with our technologically advanced Russian Call Center at LiveSalesman. Contact us today and get top prioritized service.