All you need to know about law for Saudization of Customer Support

The Saudi Nationalization Scheme, commonly known as Saudization, makes it essential for firms and enterprises operating in Saudi Arabia to hire a specified proportion of Saudi Nationals as employees. Sulaiman Al-Rajhi, Minister of Human Resources and Social Development, imposed limitations on customer service outsourcing to nations outside of Saudi Arabia in February of this year and expanded this programme to include customer support outsourcing. The historic decision to "Saudize" customer service is based on the ambitious plan envisioned by Crown Prince Mohammed bin Salman to diversify the Saudi region's economy by creating job opportunities for the young. The collapse of the international economies has been observed by everyone since the outbreak. The oil-based business zone of KSA has also seen an economic downturn. It has become imperative to stabilise the region's sputtering economy as unemployment rates have skyrocketed, reaching a record of 15.4 percent in February 2021. According to the ministry, the Saudization of Customer Service aims to provide Saudi nationals preference in Saudi Local Call Centers for distant customer service-based positions. Call centres in Saudi Arabia is a revenue-generating industry & will contribute to the creation of jobs in the private sector for the unemployed youth as the Kingdom tries to become independent from its oil-based economy. Click here to read the rest of the article. Contact us today and get top prioritized service.

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